Front Desk Job Description Hotel
Other essential front desk duties include answering telephones to book reservations, or to redirect calls to hotel guests.
Front desk job description hotel. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception.
Hotel front desk agents answer telephones and take messages and handle guest mail. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. To do this, the desk agent must maintain a pleasant demeanor and be willing to work with the guest to get the best room possible for their stay.
The ability to identify and overcome a problem can be useful in the hotel front desk clerk role. Managing online and phone reservations. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries.
Note that many front desk clerks only work on a part time basis. Desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor. What does a front desk receptionist do?
Welcome guests in a warm and friendly manner. Working directly with concierge staff; The front desk is the hotel’s heart.
Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies. Assist casino marketing with comps credits, dinners, limo's and shows. It’s through the front desk that all veins pulse:
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